Shipping and Return Policy

Shipping Policy

At Tri Skin, we are committed to providing a seamless shopping experience from the moment you place your order until your products arrive at your doorstep. Our products are crafted with care and attention to detail, ensuring that each item meets our high standards of quality.

Made-to-Order Process

All of our body butters are made to order. This means that once you place an order, our team begins crafting your products specifically for you. This approach not only guarantees freshness but also allows us to uphold our commitment to sustainability by minimizing waste.

Processing and Shipping Times
  • Order Processing: Please allow 5-7 business days for your order to be carefully crafted and packaged before it is shipped. This timeframe ensures that we maintain the quality and freshness of each product.
  • Shipping: Once your order is ready, it will be shipped via our standard shipping method. Deliveries typically take 3-7 business days depending on your location. You will receive a confirmation email with a tracking number once your order has been dispatched.
Shipping Costs
  • Shipping costs are calculated at checkout based on the weight of your order and your delivery location. We strive to offer competitive shipping rates and frequently review our policies to ensure customer satisfaction.

Return Policy

Due to the made-to-order nature of our products, we have a limited return policy. Our goal is to ensure your satisfaction and address any concerns promptly.

Eligibility for Returns
  • Defective or Damaged Items: If you receive a product that is defective or damaged, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or issue a refund as appropriate.
  • Incorrect Orders: In the event you receive an incorrect item, we will correct the mistake at no additional cost to you.
Non-Returnable Items
  • As our products are made-to-order and for personal use, we do not accept returns for items that have been opened or used, unless they are defective.
Return Process
  1. Contact Us: Reach out to our customer service team at [Customer Service Email] with your order details and a description of the issue.
  2. Review and Approval: Our team will review your request and provide further instructions if your return is approved.
  3. Refunds: Approved refunds will be processed to your original payment method within 7-10 business days.

We appreciate your understanding and support as we strive to offer high-quality, sustainable products. If you have any questions or concerns, please don't hesitate to contact us. Thank you for choosing Tri Skin and being a part of our journey towards empowering skincare.